Virtually all business owners recognize that providing the top customer support easy for their customers is important to running a viable business. However it is extremely difficult to run a small business without occasionally having a dissatisfied customer. It used to be said that for each dissatisfied customer you had they’d tell 15 other people.
Well the rules have changed. The internet now provides dissatisfied voice a range of thousands with a nearly endless time limit to state themselves. Comprar Avaliações Google All anyone has to complete is give a small business a negative review on Google Places, or Yelp, or Facebook or one of many hundreds if not 1000s of the directory sites, and this 1 incident may make your company look bad sending customers running from your own business.
I recently was dealing with a customer who’d exactly this situation. A rare dissatisfied customer had posted a poor review on his Google Places Page. He knew of the problem so he knew it had been real and not really a competitor’s dirty trick. What most business owners don’t realize is that it is virtually impossible to get a review removed if you don’t can prove to Google that some body else is really playing dirty pool. But this review was real and even although account of events (as told by the customer) was not exactly in accordance with what my client told me.
As a small business owner once you get a negative review your initial reaction is to want setting the record straight. But as we talked I was able to show my client that there is a better way to take care of it. You see Google gives the business enterprise owner a rebuttal space right below the review. The method that you handle that rebuttal could mean the difference between getting more customers and not.
It might mean eating a drumstick of crow, but it is worth it to ensure the bad review doesn’t do the damage mcdougal had in mind.
What we did was to acknowledge a bad situation did occur. Within our case the complaint was of a late delivery. Even although customer had actually given the incorrect address over the device, we did not say that. What we said was that people strive to ensure we get accurate information, but in cases like this something had opted wrong. We apologized to the client for that.
Then we took the key step to correcting this situation. We offered a substantial discount to the client if they’d come in and give us another possiblity to prove our capabilities.
To my knowledge that customer never took my client on his offer. But what we accomplished with this type of rebuttal was an opportunity to tell other potential clients these things about us.
Finally another way to manage them is to make it right with the customer. Do whatever it takes to cause them to turn that bad review in to a good one. But see actually that is the thing. You can’t go in and revise your reviews. Once they are there…they are there. What you can do is to go in and give an updated review. Once you have a happy customer that is what you want to ask them to complete; to give a revised version of their experience with your company with a brand new review.
If you are likely to take business nowadays you need to watch on your internet reputation. You can’t turn a blind eye, because potential customers are looking for you and finding you. It generally does not take much to have them move on to your competition. The method that you deal with bad reviews could be killer crucial that you your bottom line.
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